● Love MakeUp Box follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on service@lovemakeupbox.com/ +91 7439406007 within 7 days of availing the service.
● After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
● For “Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.
● We accept payments made in cash/Credit/Debit cards affiliated with Visa, MasterCard.
● Please ensure to collect your Bill on the completion of services provided. In case your valid mobile no. is registered with us we will send you a bill via SMS after closing the bill in the system. You may also opt for a physical bill at the site.
● In case no bill has been shared through any mode of communication within 24 hours of the completion of service by the Love MakeUp Box, please report it by writing to us at service@lovemakeupbox.com /or calling us on +91 7439406007. For all genuine reported cases of missed bills, customers will be issued a Love MakeUp Box e-gift card worth Rs.3000 on the registered email ID/SMS, post investigation of the case. Missed bills are cases where no authorized manual bill is issued or no e-bill is issued after completion of service (not applicable where failure/ delay is caused due to system /network/ connectivity issues or incorrect mobile no). The e-Gift Card is one time redeemable only on services.
● The above can be claimed only if you have registered your valid Name, Mobile No. & Email id with us at the time of billing.
● A duplicate bill can be procured within 15 days for the services availed at the Love MakeUp Box.
● In case any discrepancy is noticed in the bill, then the same should be resolved/registered with service@lovemakeupbox.com /or calling us on +91 7439406007 or by visiting the salon from where services were availed within 15 days.*